Introduction
Welcome to Trust Electric Heating's website ("Website"). This Cookies Policy explains how we use cookies and similar technologies to enhance your browsing experience and provide valuable insights to improve our site. We respect your privacy and are committed to being transparent about our practices.
This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them. To review the privacy policies that apply to users of https://www.trustelectricheating.co.uk, please read our Privacy Policy.
What Are Cookies?
A "cookie" is a small file of letters and numbers that we store on your browser or computer's hard drive. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you visit our site. Cookies are essential tools for modern websites. They serve various purposes, such as:
Remembering your preferences
Tracking your activities on our site
Providing personalised content and ads
Analysing how you use our website to improve its performance
We can also collect the below information:
Your first name
Your surname
Your e-mail address
In addition, if you chose to provide us this data along with your request, we can collect the following data:
The name of your organisation or company
Your postal address
Your phone number
Types of Cookies
First-party Cookies: These are set by the website you are currently visiting (e.g., cookies placed by https://www.trustelectricheating.co.uk).
Third-party Cookies: These cookies are set by domains other than the website you are currently visiting. When you visit a website, and another entity sets a cookie through that website, it's a third-party cookie.
Persistent Cookies: These cookies remain on your device for a specified period, as indicated in the cookie. They are activated each time you visit the website that created them.
Session Cookies: Session cookies enable website operators to track your actions during a browser session, which starts when you open the browser window and ends when you close it. Session cookies are temporary and are deleted when you close your browser.
Your Consent
By continuing to use our website, you agree to the placement of cookies on your computer to analyse your website usage. Please read this Cookies Policy carefully to understand what information we collect when you use our site. If you do not wish to accept cookies while using our website, you must discontinue using our site, please read the following to understand how you can manage your cookies.
Managing Your Cookies
You have the ability to control and manage cookies through your browser settings. Here's how:
Blocking Cookies: You can activate the setting in your browser that allows you to block some or all cookies. However, please note that blocking essential cookies may impact your ability to access certain parts of our site.
Changing Cookie Settings: Internet browsers typically offer options to change your cookie settings. These settings can usually be found in the 'options' or 'preferences' menu of your browser. For more detailed instructions, consult your browser's 'Help' section.
Further Guidance: For comprehensive guidance on managing cookies across a variety of browsers, you can visit http://www.allaboutcookies.org/. This resource also provides information on deleting cookies from your computer and general cookie-related information.
Withdrawing Consent: If you wish to withdraw your consent for cookies at any time, you'll need to delete your cookies using your browser settings. For detailed instructions on how to delete or block cookies, please visit: http://www.aboutcookies.org/Default.aspx?page=2.
Our Cookies
Here are the cookies we use on our site, and in some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc., to evaluate your use of the Trust Electric Heating website and compile reports on website activity. These cookies do not collect information that identifies individuals. To learn how to reject or delete these cookies, please visit http://www.google.com/intl/en/privacypolicy.html.
Google: Google sets and reads cookies to identify unique users across browsing sessions, which helps us run ads and measure their success. Google Ads and Campaign Manager also use cookies for conversion measurement. Detailed information on cookies used by Google can be found in their advertising and measurement cookie reference: https://privacy.google.com/businesses/adscookies/
Bing: Most Microsoft sites use cookies for various purposes, including storing preferences, facilitating sign-ins, providing personalised ads, and analysing site operations. For more information, refer to Microsoft's Privacy Statement: https://privacy.microsoft.com/en-gb/privacystatement
HotJar: We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Facebook: We may share information with Meta from cookies set in our domain, whether or not you have a Facebook account or are logged in. These cookies personalise content, measure ads, produce analytics, and enhance security. For specific details: https://www.facebook.com/privacy/policies/cookies/
ResponseIQ: We use ResponseIQ, a third-party widget, to enhance user experience and communication. ResponseIQ collects and processes user data, including device information, IP addresses, and browsing behaviour. Users can manage their cookie preferences through browser settings or directly on ResponseIQ's website. Please note that disabling cookies may affect your user experience.
Social Media Integration: Our website incorporates social media buttons/plugins to facilitate interaction with your social networks. These buttons enable you to connect and share content with your social network in various ways. When you use these features, social media platforms such as Facebook, X (formerly Twitter), Instagram, Pinterest, TikTok and YouTube may place cookies through our website. These cookies may be utilised to enhance your profile on their respective platforms or contribute to the data they collect for various purposes as detailed in their individual privacy policies. We encourage you to review the privacy policies of these social media sites to understand how they handle your data.
Your Rights
Under the UK’s Data Protection Act (DPA), you have the following rights:
Request a copy of your personal information
Request updates to your stored information
Request permanent deletion of your information
Request restrictions on the use of your data
To exercise these rights, send a written request to [email protected] with detailed information. We will respond within 48 hours and ensure action is taken within one month of receiving your request.
Notice and Revisions
Our business evolves, and our Privacy & Cookies Policy may change to reflect these changes. We recommend checking our website frequently to stay informed about recent updates.
